Returns

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What is your Returns Policy for orders sent to the UK?

We offer a 16 Day Money Back Guarantee. If you have purchased an item within the last 16 days and for whatever reason you are not happy with it, please call Customer Care on 01449 727070 who will issue you a returns number. HBD Europe Ltd, Williamsport Way, Lion Barn Industrial Estate, Needham Market, Suffolk, IP6 8RW, UK

What is your International Returns Policy?

We offer a 16 Day Money Back Guarantee. If you have purchased an item within the last 16 days and for whatever reason you are not happy with it, please call Customer Care on 01449 727070 who will issue you a returns number.  HBD Europe LTD, Williamsport Way, Lion Barn Industrial Estate, Needham Market, Suffolk, IP6 8RW, UK

I’m a UK customer. How do I return something to you?

Simply return the item unused in its original packaging, quoting the returns number you have been given, to the address HBD Europe Ltd, Williamsport Way, Lion Barn Industrial Estate, Needham Market, Suffolk, IP6 8RW, UK

I’m an International customer. How do I return something to you?

Simply return the item unused in its original packaging, quoting the returns number you have been given, to the address HBD Europe Ltd, Williamsport Way, Lion Barn Industrial Estate, Needham Market, Suffolk, IP6 8RW, UK

I’m a UK customer. Have you received my returned items?

Please contact Customer Care on 01449 727070

I’m an International customer, have you received my returned items?

Please contact Customer Care on 01449 727070 or e-mail them at [email protected]

Can I return an item for an exchange instead of a refund?

Given the option to receive a refund for the out of stock Product and the remainder of your order will be despatched, or exchange the out of stock Product for a Product that is in stock. If the out of stock Product is exchanged for another Product of greater value, the difference will need to be paid by you before despatch.

Why hasn’t my return been completed yet?

We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition.

Can I return more than one order in the same parcel?

Please contact Customer Care on 01449 727070.

Can I return items I’ve bought with a gift voucher?

Please contact Customer Care on 01449 727070.

What should I do if my refund is incorrect?

Please contact Customer Care on 01449 727070.

What happens to my refund if my card is no longer in use?

Please contact Customer Care on 01449 727070.

Do you refund delivery charges if I return something?

We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.

I returned an item and it was incorrectly refunded or replaced.

Please contact Customer Care on 01449 727070