Orders

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When will my order arrive?

For mainland UK orders, goods should normally be received within 2-3 working days.Orders outside the UK should normally be received within 10 working days.

I want to cancel my order, how do I do this?

If you wish to cancel your order please either write to us at Customer Care, HBD Europe Ltd, Williamsport Way, Lion Barn Industrial Estate, Needham Market, Suffolk, IP6 8RW, United Kingdom, fax us on 01449 727002 or email us with details of your cancellation.

I’m missing an item from my order, what do I do?

Please contact Customer Care on 01449 727070.

What do I do if I receive a faulty item in my order?

If your goods are damaged or faulty, please call Customer Care on 01449 727070 within 3 working days of receipt of your order.

I have an incorrect item in my order, what do I do?

Please contact Customer Care on 01449 727070.

Can I amend my order after I’ve placed it?

If you wish to cancel your order please either write to us at Customer Care, HBD Europe Ltd, Williamsport Way, Lion Barn Industrial Estate, Needham Market, Suffolk, IP6 8RW, United Kingdom, fax us on 01449 727002 or email us with details of your cancellation.