Delivery to the UK
Orders under £30: £3.95
Orders over £30: FREE
Please however allow a little more time for deliveries to the Channel Islands, Northern Ireland and the Scottish Isles.
*Deliveries are made Monday to Friday
N.B. There may be a slight delay in despatching your order after a Bank Holiday and during a sale or promotion, due an increase in the number of orders to be processed.
International Signed For (up to 2KG): £15.00
Courier (up to 5KG): £42.00
International Signed For (up to 2KG): £26.00
Courier (up to 5KG): £55.00
*Please note that should your order exceed the above stated weights, Customer Care will contact you to request further payment in order to cover the postage of your products.
We do not deliver to PO Box numbers.
Our aim is to process your order within 5 working hours of confirmation, subject to stock availability and security checks. For mainland UK orders, goods should normally be received within 2-3 working days. Orders outside the UK should normally be received within 10 working days.
Delivery is charged per order for all mainland UK addresses at a rate determined in accordance with your choice of delivery method. Delivery charges vary for overseas orders and are confirmed prior to you clicking submit on the final page of the ordering process. Products are subject to availability and HBD Europe Ltd will endeavour to supply the products ordered by you in a timely manner. In the event that HBD Europe Ltd is unable to supply any requested Product, HBD Europe Ltd shall inform you of this as soon as reasonably practicable and offer an alternative Product of equal type, quality and value to the Product you ordered. Alternatively you can request HBD Europe Ltd refund the cost of such Product.
In the event that a particular Product is out of stock we will notify you within 7 days to confirm which Product is out of stock. You will then be given the option to receive a refund for the out of stock Product and the remainder of your order will be despatched, or exchange the out of stock Product for a Product that is in stock. If the out of stock Product is exchanged for another Product of greater value, the difference will need to be paid by you before despatch. If the out of stock Product is exchanged for another Product of less value, the difference will be refunded to the card used for payment of the same order. We will not despatch your order, including any Products that are in stock, until you have confirmed if you would like a refund of the out of stock Product, or exchange it for a different Product that is in stock. Any delay in delivery of the Products not occasioned by a Force Majeure event (as defined below) shall not entitle you to terminate or rescind an order for Products unless such delay exceeds 30 days.
Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address. If products are returned to us as undeliverable, we shall refund the price of the products less £5 to cover our postal and administrative costs. For security reasons, overseas orders will only be delivered to the cardholder’s billing address.
For delivery outside of the European Union, the order may be subject to import duties and taxes which are levied once your order reaches the destination country. Any additional charges for customs clearance is payable by the recipient. Customs policies vary widely from country to country, so you should contact your local Customs authority for more information.
In the event that your order cannot be delivered due to your failure to pay any customs or other charges or there being no body present to accept delivery on two attempted delivery occasions, HBD Europe Ltd shall not deliver your order and shall refund you the price of the products ordered less any cost incurred by HBD Europe Ltd in attempting to deliver.
ACKNOWLEDGMENT OF YOUR ORDER:
Upon receiving your order, we will send you an email confirming receipt. Our confirmation of your order shall constitute a binding contract between you and HBD Europe Ltd.